Boston Harbor Water Restoration (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit bostonharborwater.com (the “Site”) or otherwise interact with us, such as by requesting a quote or service, calling our office, or communicating with us by email.
By using the Site or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Site.
1. Information We Collect
We collect the following categories of information:
Information You Provide to Us
When you fill out a contact form, request a quote, or otherwise reach out to us through the Site, we may collect:
- Name
- Email address
- Phone number
- Property or service address
- Details about the service you are requesting (for example, a description of water damage, restoration, or other property issue)
- Any other information you choose to include in your message
Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information about your device and how you interact with the Site, including:
- IP address and approximate geographic location
- Browser type and version, device type, and operating system
- Pages viewed, time spent on pages, referring/exit pages, and click activity
- Date and time of your visit
We collect this information through cookies and similar tracking technologies, including Google Analytics, as described in Section 3 below.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Responding to quote requests, service inquiries, and customer communications
- Scheduling and providing restoration and related services
- Maintaining business records, including invoicing and customer history
- Improving our Site, services, and customer experience
- Understanding how visitors use our Site through aggregated analytics
- Complying with legal obligations and protecting our legal rights
- Communicating with you about your service request, appointment, or account, including follow-up communications
3. Cookies and Analytics
The Site uses cookies and similar technologies, including Google Analytics, to help us understand how visitors use the Site (such as which pages are viewed and how visitors arrived at the Site). Google Analytics collects information anonymously and reports website trends without personally identifying individual visitors.
You can control or disable cookies through your browser settings. Most browsers let you refuse or delete cookies, though doing so may affect how the Site functions. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
For more information about how Google uses information collected through Analytics, please review Google’s Privacy Policy.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With vendors who perform services on our behalf, such as our website host, our marketing agency, email/communication platforms, and analytics providers (for example, Google Analytics), solely to help us operate and improve our business and Site.
- Business Operations: With employees, contractors, or subcontractors involved in fulfilling a service request.
- Legal Requirements: If required to do so by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services you have requested, maintain business and tax records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
6. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to certain exceptions
- Opt out of receiving marketing communications from us at any time
To exercise any of these rights, contact us using the information in Section 10 below. We will respond to verifiable requests in accordance with applicable law. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
7. Children’s Privacy
The Site is intended for a general adult audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
The Site may contain links to third-party websites, such as social media or review platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Boston Harbor Water Restoration
Email: nazli@bostonharborwater.com
Website: bostonharborwater.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically.
Note:
This document is a template for general informational purposes and does not constitute legal advice. Privacy laws vary by state and country and change frequently. Before publishing this policy on your website, we recommend having it reviewed by a licensed attorney to confirm it accurately reflects your data practices and complies with applicable law (such as state privacy laws that may apply if you serve customers outside Massachusetts, or industry-specific requirements).